ABOUT US

Our mission statement

Having gone through our own first-hand experience of caring for an individual within the home environment, we realise the importance of finding someone with the compassion and skill levels to care for a loved one.

We want to change the approach to the care system in the UK by putting people first. We want to give families the comfort of knowing that they will receive the best care available to them. 

Trained, compassionate skilled carers are central to our core values, and we recognise them and reward them for their work ethic. We all know first-hand that personal and reliable care is invaluable.

We want as many people as possible to be able to choose to stay in their own homes for as long as they possibly can, and we want all families to enjoy those special memorable moments safe in the knowledge their loved ones are in capable caring hands.

We care passionately. We believe we have all the ingredients to enhance the quality of care by catering to the needs of individuals and their families to deliver an outstanding care service.

Our carers uphold our reputation and are valued in the community. They are themselves part of our own community of special people wanting to deliver the highest standard of care – upholding the principles of kindness and compassion – to give our clients dignity and respect and their families the greatest gift of all – peace of mind.

Who we are

Truly Care Services is a CQC registered independent healthcare provider that delivers private and publicly-funded care services to individuals, Local Authorities and the NHS.

We are committed to delivering high-quality, evidence-based care. We provide person-centred care and support to all our clients, thus enabling them to unlock their potential and lead fulfilling lives. We offer a range of support services to clients with complex care needs, varying from home care, supported living accommodation to live-in care, on a short, medium, or long-term support schedule.
 
We have extensive experience in working with clients from diverse backgrounds and our team undergo rigorous recruitment checks to ensure that they reflect our dedication to providing quality care. The professional and personal development of our team is a fundamental aspect of our work, and therefore we support their growth with ongoing training and supervision.
 
We strongly believe in building and fostering trusting relationships and have excellent rapport with our clients. We truly care about our clients and are here to make life easier for you and your loved ones.

What we believe

We adhere to our principles at all times.

Kindness and Compassion

At all times, to act with kindness and compassion to provide the best quality of care.

Respect

At all times, by treating each client with dignity and sensitivity, no matter the circumstance. 

Highest Quality of Care

At all times, to ensure the highest standard of care and to adapt and respond to the client’s changing needs.

Reliability and Punctuality

At all times, to adhere to the client’s schedule to make the caring experience a warm and genuine one.

That Something Extra

To be diligent and mindful of the client’s changing health and care requirements and go that extra mile to continually improve the client’s quality of life.

Embrace Cultural Differences

At all times, to welcome cultural differences, be respectful of race and ethnicity, to dress appropriately and be respectful of the client’s home and surroundings.

Why choose Truly Care Services as your Home Care provider?

Truly Care Services specialises in providing home care to dependent adults - carefully matching carers to meet the needs of our clients. 

Positive recommendations

We are growing through word of mouth and positive recommendations based on our consistently good service to our clients and carers.

Regulated Service

We are registered with CQC (Care Quality Commission) and work closely with Social Services Departments and health professionals.

We look after our carers

We know that if our carers are happy and confident in their abilities, they will do an excellent job.

Training is a core part of the carer induction process. We give all new carers an induction training course and every carer comes back for a yearly update. Training in specialist areas is also ongoing throughout their time with us.

We also have a specialist carer support team who are there to offer help, advice and a listening ear to all of our carers should they require it.

Fast Response

Our support staff are there to make sure that we have all the procedures working well to act quickly and efficiently on each client’s behalf, including our ability to start work for a client often within 24 or 48 hours of being asked.